PRIVACY POLICY — ETERNAL GREEN APP

Privacy Policy
Last Updated: Feb 27th, 2026

Eternal Green Landscaping (“Eternal Green,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Eternal Green mobile application, website, and related services (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

We may collect personal information you provide to us, including:

  • Name

  • Email address

  • Phone number

  • Service address(es)

  • Account login credentials

Service & Property Information

To provide landscaping and snow removal services, we may collect:

  • Property details

  • Service preferences

  • Booking history

  • Photos you upload

  • Notes related to your property

Payment Information

Payments are processed through third-party payment providers. We do not store full credit card details on our servers.

We may collect:

  • Billing name

  • Billing address

  • Transaction history

Rewards & Referral Data

If you participate in our rewards program, we collect:

  • Points balance

  • Redemption history

  • Referral activity

Device & Usage Information

We may automatically collect:

  • Device type

  • Operating system

  • App version

  • Usage data

  • Crash reports

This helps us improve the Services.

Location Information

With your permission, we may collect location data to:

  • Determine service availability

  • Provide weather-related service updates

  • Optimize scheduling

You can disable location access in your device settings at any time.

2. How We Use Your Information

We use your information to:

  • Create and manage your account

  • Schedule and deliver services

  • Process payments

  • Provide customer support

  • Send service notifications and updates

  • Operate the rewards program

  • Improve our Services

  • Prevent fraud and enhance security

3. How We Share Your Information

We do not sell your personal information.

We may share information with:

Service Providers

Including:

  • Payment processors

  • Cloud hosting providers

  • Analytics providers

  • Customer support tools

Contractors & Service Crews

To perform requested services, we may share necessary information such as:

  • Service address

  • Requested services

  • Scheduling details

Legal Requirements

We may disclose information if required by law or to protect our rights, property, safety, or users.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

However, no system can guarantee absolute security.

5. Data Retention

We retain personal information only as long as necessary to:

  • Provide Services

  • Maintain business records

  • Comply with legal obligations

6. Your Rights & Choices

You may:

  • Access or update your account information

  • Request deletion of your data

  • Opt out of marketing communications

To make a request, contact:

📧 info@eternalgreenlandscaping.ca

7. Children’s Privacy

Our Services are not intended for children under 13, and we do not knowingly collect information from children.

8. Third-Party Services

Our Services may contain links to third-party websites or services. We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date.

10. Contact Us

Eternal Green Landscaping
📧 info@eternalgreenlandscaping.ca
📞 647-572-4456

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